Director of Operations, Procell InSite

Job description

The Director of Operations is responsible for establishing the entire post-sale delivery framework from inception. This position requires an individual with a proven ability to develop infrastructure in previously unstructured environments, rapidly identify and onboard talent, and methodically scale operations alongside increasing customer demand. From the outset, this leader will be tasked with recruiting a Customer Support Lead and developing the customer support function, while concurrently initiating and managing deployment and installation operations. Customer Deployment & Implementation: - End-to-end installation scheduling, site surveys, third-party installer coordination, and deployment tracking. - Executes against installation standards and processes established by the Product team. Does not redesign installation methodology - executes it. - Manages Installation Lead; builds field service network as pipeline grows. - Deployment scheduling is contingent on Product readiness sign-off - no deployments proceed without Product clearance. - Owns the unit economics of installation: cost per deployment is the #1 variable on the path to profitability. Onboarding & Training: - Custo...