Incident Support Manager

Job description

Responsibilities Peraton is seeking an experienced Incident Support Manager to lead incident management for the Network Operations Center (NOC) supporting the Department of Homeland Security’s Customs and Border Protection program. This role is responsible for ensuring the timely restoration of services, coordinating cross-functional teams, and maintaining adherence to established incident management processes. The ideal candidate will bring strong leadership, technical expertise, and experience supporting mission-critical environments, preferably within a government setting. Location: This position is on-site and you must have the ability to work in Ashburn, VA, Springfield, VA or Orlando, FL. Day to Day Roles and Responsibilities: Incident Coordination - Lead and manage incident response activities across operational teams - Coordinate resolution efforts between Tier 1, Tier 2, and engineering teams Major Incident Management: - Serve as the primary contractor point of contact for major incidents - Communicate directly with the Government Incident Manager and stakeholders Incident Process Ownership: - Ensure adherence to established incident management processes, including identif...