Sr Billing Resolution Specialist

Job description

Horace Mann is seeking a detail-oriented and customer-focused Senior Billing Resolution Specialist to support billing operations across Individual Supplemental and Group Products . In this role, you will review, evaluate, and process billing changes and premium receivables while ensuring accuracy, compliance, and an exceptional customer experience. This position plays a key role in maintaining service standards, resolving complex billing inquiries, and supporting continuous improvement initiatives within Premium Services. Key Responsibilities: Billing Operations & Processing: - Prepare daily morning deposits and process daily carrier payments, ensuring all transactions are accurate, timely, and aligned with established financial controls and procedures. - Maintain Billing Administrative system to ensure accurate invoice generation and premium billing. - Review, evaluate, and process change requests, comparison reports, and suspense reports across multiple lines of business. - Accurately process and apply premiums and contract deposits, ensuring compliance with all business rules and regulatory requirements. - Maintain a strong understanding of Policy Administration systems to suppo...