Call Center Trainer - Fairview - Johnson City, TN

Job description

Advanced Call Center Technologies Job Description Trainer Reports To: Manager, Training & Quality Department: Training FLSA: Non-Exempt Prepared By: Human Resources Position Summary: Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees. Nature and Scope: Position reports to the Manager, Training & Quality. Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and client representatives. Responsible for the instruction and delivery of the company’s and client’s training program curriculum to existing and new hire employees. Facilitates the classroom training and coordinates on the job training as required. Essential Duties and Responsibilities: All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned": Delivers training on program content, product information, and company and client expectations to students in a classroom environmen...