Director of Provider Services (Operational Transformation)

Job description

Job Description A bit about this role: We’re looking for an exceptional leader to own and evolve Devoted’s Provider Services function. Provider Services is a critical operational engine that supports our providers and enterprise at scale. Today, this work is delivered through a large offshore service model. We believe the future looks fundamentally different. AI, voice automation, digital workflows, and self-service are changing the cost and quality curve of operational work, creating a unique opportunity to reimagine Provider Services as a modern, technology-enabled service engine that delivers better provider experience, stronger quality, and a structurally lower cost model. In this role, you’ll lead both the day-to-day operational excellence of Provider Services and the design, implementation, and ownership of its next-generation operating model. We’re looking for a systems-minded operator who can own outcomes end to end — a true builder-operator who can lead a scaled service organization today while designing, implementing, and owning the workflows, systems, and tooling that will define how the function operates in the future. The best candidate will combine operational excelle...