Technical Engineer 1

Job description

Technical Engineer 1 The Technical Engineer 1 works in a team environment and is responsible for customer incident resolution. This includes problem analysis and correction, data correction, creation, testing, and implementation of custom extracts, creation of TFS Bug incidents and creation of Knowledge Base Articles. Job Duties & Responsibilities: - Identifying application behavior where it differs from design specifications - Utilize, develop and maintain Knowledge Base articles for widespread team use - Triage and answer questions related to work routed to the Tier 3 Team - Keep support teams aware of problem trends through analysis and reporting - Reproduce and troubleshoot issues - Resolve customer issues through data corrections and defect resolution - Leverage automation to promote customer self-resolution of issues and enable self-healing capabilities within the software stack - Effectively work and communicate with both internal groups and external customers - Work to meet individual and team metrics and goals - Additional responsibilities as assigned Qualification Guidelines: On-Going Training Courses Required to be in the Role - Bachelor’s degree in computer science, Eng...