Patient Navigator- Senior (Ashford Oaks Concierge Medicine)

Job description

The Senior Patient Care Navigator delivers a concierge-level patient experience by guiding individuals and families through complex healthcare pathways with professionalism, empathy, and discretion. This role manages high-priority referrals, ensuring seamless coordination of care from initial contact to follow-up. The Navigator facilitates communication among patients, caregivers, and multidisciplinary teams, promptly resolves patient concerns or complaints, and ensures adherence to all institutional, regulatory, and medical compliance standards. Through expert navigation, personalized support, and proactive service, the Senior Patient Care Navigator enhances patient satisfaction, safety, and continuity of care. FLEXIBLE HOURS ARE NEEDED BETWEEN 7am-6pm - Deliver concierge-level navigation services for high-priority, executive, donor, or complex patient referrals, ensuring a seamless experience from initial contact through follow-up care. - Serve as the primary liaison for sensitive or escalated referrals, coordinating communication between referring providers, specialists, leadership offices, and patients while maintaining discretion and professionalism. - Manage complex or time-s...