Lead Tech Support Specialist

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description: Provides immediate supervision to a unit of employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with divisional and Agency policies, procedures, and defined internal controls. Problems typically involve a single area, process or group. Ensures accountability and stewardship of Agency resources (operational, financial, and human) in compliance with divisional standards and procedures. This role oversees the Service Delivery team by managing performance, mentoring staff, and handling hiring processes while serving as the escalation point for complex end‑user technical issues across devices and applications. It ensures effective help desk operations through ticket management, best‑practice implementation, performance reporting, and oversight of IT asset inventory. The position collaborates...