Member Support Specialist (9am - 6pm PST)

Job description

About TailorCare TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way. TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville. About the Role: The Member Support Specialist is TailorCare's frontline ambassador - often the first human touchpoint a member has within the RecoveryOne care modalities. This role delivers high-quality, empathetic support across chat, phone, and email channels, resolving member questions and technical issues related to the RecoveryOne platform. Success is defined by CSAT scores, SLA adherenc...