Coordinator, Public Service

Job description

The Opportunity: (Vacancy: Replacement) Reporting directly to the Branch Manager, this role is responsible for the day-to-day delivery of branch services. You will provide a variety of public services including borrower services, reference assistance, readers’ advisory and user-support of library technologies and digital resources. You will be responsible for creating a welcoming and inclusive library environment and may act as Person in Charge at the branch. As the Coordinator, Public Service, you will perform the following duties, including but not limited to: - Provide exemplary customer service to all patrons of Caledon Public Library in person, over the phone or via email. - Perform all circulation functions: check books in and out, register patrons, collect fees, place holds, etc. - Provide Interlibrary Loan service to patrons as required - Commits to the provision of quality service to users, maintaining the Library’s image and ensuring that the library is profiled in a positive manner. - Demonstrate an ongoing familiarity with the Library’s collections, both print and electronic - Merchandise and display materials and collections to encourage patron awareness and use - Resp...