Manager, Customer Programs

Job description

Job Summary: Directs development and execution of customer-centric energy programs and long-term initiatives—such as distributed generation, net metering, energy efficiency, demand response, and electrification—ensuring alignment with regulatory requirements, organizational objectives, and evolving customer needs. Job Description: Guides the design, enhancement, and implementation of customer energy program strategies and pilot initiatives and projects to drive innovation while ensuring alignment with regulatory requirements and organizational objectives. Oversees the reporting and forecasting functions by directing the creatin of data-driven insights, and executive summaries that ensure operational accuracy and support leadership decision-making and strategic planning. Coordinates cross-functional collaboration with engineering, operations, regulatory, IT, and communications teams to ensure seamless program execution and customer satisfaction. Manages and develops team members to build capability and improve collaboration, resulting in higher engagement and productivity. Defines and monitors departmental KPIs and strategic direction of programs—including distributed generation, ne...