Remote Retention Outbound Specialist (At Risk)

Job description

Now hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming. Major Responsibilities: Our Outbound Sales team is focused on providing an outstanding ADT customer experience. We do this by listening to the voice of the customer and understanding how ADT solutions can enhance their lifestyle. Outbound agents are empowered to offer solutions, resolve issues and improve customer satisfaction. A day in the life of a Retention Outbound Specialist (At Risk) agent looks like this: Some of the opportunities you will experience as a Retention Outbound Specialist (At Risk) agent are: - Identifying at-risk accounts and making outbound calls. - Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues. - Reviewing all contracts for accuracy while enhancing the department’s ability to maximize profitability and resolution. - The ability to work independently to find the best solution. - Pay for...