Front Desk Agent | Courtyard by Marriott Faro Blanco Resort

Job description

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Handle guest complaints ensuring guest satisfaction. - Process all check-ins and check-outs according to established hotel requirements. - Adhere to payment, cash handling and credit policies/procedures. - Generate, print, and distribute daily reports to designated departments/personnel. - Resolve discrepancies on the room status report with Housekeeping. - Other duties as assigned. Responsibilities: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: - High school graduate or equivalent. - Minimum one year customer service experience; previous hotel experience preferred. - Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. - Computer experience preferred. - Bilingual English/Spanish a plus. - Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group: Shaner Hotels is one of the fore...