Dealership Services Specialist

Job description

Company: At Kem Krest, we are more than a supply chain solutions provider—we are a trusted partner to some of the world’s leading automotive, heavy-duty, and powersports OEMs. As a certified minority-owned business, we deliver customized services in packaging, logistics, and compliance with a focus on innovation, quality, and customer success. With a global network, high-touch service, and a relentless commitment to quality, Kem Krest is the go-to partner for companies seeking to streamline operations, reduce costs, and accelerate growth. Join us and be part of a team that’s passionate about making supply chains smarter, and partnerships stronger. Opportunity: We are seeking a dedicated and skilled Dealership Services Specialist to join our customer service team. This role is critical in delivering exceptional service and support to our clients and partners. Key Responsibilities: - Accurately enter, update, and manage customer orders in ERP systems - Provide timely order tracking and proactive communication to customers - Resolve order-related issues and escalate complex cases as needed - Collaborate with internal teams to troubleshoot EDI and tracking problems - Support upselling,...