Supv Customer Relations & Support

Job description

Pay Range: $64,863.00 - $107,023.00 Supervisory Organization: Director Customer Relations & Support Country: United States of America Address: 1401 PACIFIC AVE City: DALLAS, TX 75202 FLSA: Non - Exempt Professionals: 06 - Admin Support (EEO-4-United States of America), 6D - Customer Service (EEO-SubCategory) General Summary: We are seeking a qualified and experienced Customer Relations and Support Supervisor to oversee and lead our Customer Relations and Customer Support Representatives. The CR & S Supervisor will be responsible for overseeing a team of customer relations and support representatives, ensuring that they provide excellent service to DART customers and working to improve our customers’ experience. The ideal candidate will have leadership and communication skills, well-organized, and possesses a deep understanding of customer service best practices. Essential Duties and Responsibilities: - Lead, mentor, and supervise a team of customer relations and customer support representatives. - Monitor team performance and provide guidance, coaching, feedback, and support to ensure timely and exceptional service delivery to DART’s internal and external customers. - Oversee the r...