Support Operations Analyst

Job description

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: As a Support Operations Analyst, you will build the analytical and workforce planning foundation that enables Anthropic's support organization to scale intelligently. This role sits at the intersection of data analysis, capacity planning, and operational strategy—providing the insights leadership needs to make confident decisions about staffing, investment, and service levels. You'll own forecasting and capacity planning across our support organization, including FTE teams, AI-powered support channels, and vendor/contractor partnerships. This means building models that predict volume based on product launches, model releases, and customer growth; analyzing the relationship between support metrics and business outcomes; and ensuring we have the right resources in the right places to meet our service commitments. This is a high-ambiguit...