IT Administrator - Meadowbrook

Job description

About Big River Group Big River Group is a leading Australian-owned manufacturer and distributor of building materials, supporting the construction, commercial, and design sectors across Australia and New Zealand. With a growing national footprint, we are committed to delivering innovative solutions and enabling our teams with reliable, fit-for-purpose systems that support operational excellence. The Opportunity: This role is based in our Meadowbrook (QLD) location, supporting 27+ sites across Australia and New Zealand. We are seeking an experienced IT Support Specialist to join our ICT team. This role is the frontline control point for IT service delivery, responsible for ensuring consistent, high-quality support across branches, manufacturing sites, and corporate functions. You will play a key role in maintaining system reliability, resolving issues efficiently, and enhancing the overall user experience. Key Responsibilities: In this role, you will: - Manage the end-to-end lifecycle of helpdesk tickets from intake through to resolution - Triage and prioritise incidents based on severity and business impact (P1–P4) - Deliver support across hardware, software, network, and Microsof...