Reservations Experience Agent

Job description

POSITION SUMMARY: The Reservations Experience Agent is responsible for assisting guests with the planning process for their visit by promoting all Nemacolin offerings. The individual in this position provides detailed information to guests in regards to resort services, facilities, dining options, activities, and local attractions. Additionally, the Experience Agent must develop and maintain positive relationships with guests and associates, communicate effectively on all levels, and demonstrate technical and customer service skills. This individual also communicates with returning guests prior to arrival and upon departure in order to assist with resort accommodations and ensure that expectations are exceeded. ESSENTIAL FUNCTIONS: - Answering incoming emails and phone calls to assisting guests with inquiries and reservations regarding resort offerings. - Proactively make outbound emails and phone calls to plan their experiences. - Maintaining current knowledge of all resort offerings and hours of operation. - Providing information about local features, such as shopping, dining, nightlife, or recreational destinations. - Inputting reservations and guest information that is accurate...