Junior Operations Lead - EMEA market

Job description

As the Operations Team Lead, you will support and manage the day-to-day operations of field data collection driving teams. Reporting to the Country Manager, you will lead efforts to uphold high standards of quality, safety, and efficiency, while helping drive performance improvements. You will act as a key liaison between field teams, vendors / partners, and internal stakeholders to ensure workflows run smoothly and targets are met. Key Responsibilities: - Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures. - Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews. - Facilitate regular team meetings to share updates, procedures, and best practices. - Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing. - Provide subject-matter expertise on regional operational issues; advocate for solutions when needed. - Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders. - Support business revie...