Customer Service Representative

Job description

🐾 Join the Front Lines of Compassionate Care! Client Service Representative (CSR) 📍 Hicksville, NY | Full-Time and Part-time available| Mid Island Animal Hospital If you're the kind of person who can greet a nervous pet parent with a smile, juggle phone calls, appointments, and still sneak in a moment to coo at a puppy — then we’d love to meet you. At Mid Island Animal Hospital , our Client Service Representatives are much more than receptionists — they're the heart of the hospital. As the first and last point of contact for our clients, CSRs set the tone for the entire visit. Your empathy, professionalism, and communication skills will help create a welcoming, supportive environment for pets and the people who love them. ✨ What You’ll Do: - Be the warm, welcoming face that greets our clients in person and by phone - Schedule appointments, confirm visits, and manage client communications - Provide accurate estimates and invoices, process payments, and manage daily financial closeouts - Triage phone calls and waiting room concerns with care and efficiency - Keep our front desk area clean, stocked, and organized - Support clients through difficult moments with compassion and clarity...