Field Application Engineer

Job description

Field Application Engineer Düsseldorf 售后服务类 ResponsibilitiesResponsibilities: 1. Customer Support & Issue Management 2. Product Deployment & On-site Support 3. Release Support & Customer Training 4. Activity Support - Provide on-site and remote technical support to customers - Collect and analyze customer-reported issues - Support issue reproduction and coordinate with internal teams for resolution - Follow up on issue progress and communicate updates to customers in a timely manner - Maintain clear documentation of issues and technical reports - Support product deployment, testing, and on-site validation - Participate in customer visits to understand real-world application scenarios and provide feedback to R&D - Collect customer feedback and support continuous product improvement - Assist customers with daily technical inquiries and ensure stable product operation - Support product releases and customer-side rollouts - Guide customers through basic operation and upgrade processes - Deliver customer training sessions (online or on-site) on product usage and troubleshooting - Support use case and application scenario solution design to help customers better utilize the product - Sup...