General Manager (Sbarro)

Job description

Position Overview: The General Manager (GM) is responsible for the overall management and operation of the Sbarro restaurant. This includes ensuring the team provides excellent customer service, maintaining food quality, controlling costs, driving sales, managing staff, and upholding Sbarro’s brand standards. Key Responsibilities: Operations Management: - Oversee all aspects of restaurant operations, ensuring adherence to company policies and procedures. - Ensure that food quality, cleanliness, and customer service meet Sbarro's high standards. - Manage inventory, order supplies, and track food costs to minimize waste and ensure profitability. - Ensure proper food preparation, storage, and handling practices to meet health and safety regulations. Staff Leadership and Development: - Recruit, hire, train, and develop a strong, customer-focused team. - Lead and motivate employees to ensure a positive, productive work environment. - Provide ongoing training to ensure staff understand Sbarro's menu offerings, safety protocols, and customer service standards. - Conduct regular performance reviews and address employee issues or concerns. - Ensure proper scheduling to meet customer demand...