Guest Service Supervisor

Job description

Location: My Place Hotel - Dickinson About the Role: The Guest Service Supervisor is dedicated to ensuring a superior guest experience by overseeing all aspects of the guest's stay. This role includes managing booking processes, overseeing the training and development of Guest Service Representatives and working closely with the General Manager. The GSS is expected to be hands-on, visible and to lead by example ensuring all employees follow established policies and procedures. What You'll Do: As a Guest Service Supervisor your shift will be filled with various tasks to provide consistent service to all of our guests and manage the Guest Service Representatives. - Exceptional Guest Service: Consistently deliver outstanding service, treating both guests and colleagues with respect and courtesy. - Staff Support and Leadership: Assist in staff training, interview processes, and oversee Guest Service Representatives. Support the General Manager by logging and reporting employee call offs during GM's off-site hours, ensuring they are documented for payroll. - Check-In/Out Procedures: Greet and manage guest arrivals and departures using the property management system (PMS), including proc...