Patient Service Representative

Job description

Description Patient Service Representative Classification: Non-Exempt: Department: Front Desk: Reports To: Front Desk Coordinator: SUMMARY/OBJECTIVE: The Patient Service Representative is responsible for clinic operations related to customer service, checking patients in-out, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, completing payment transactions, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company’s mission, vision and values. ESSENTIAL FUNCTIONS: - Greet all patients and visitors with a smile - Enter and update as needed, patient demographics - Complete insurance verifications for all patients - Exhibit excellent communication skills over the telephone and in-person - Create correspondences, reports, memos and forms as requested by physicians and/or administration - Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information - Check patients in and out in a timely and professional manner - Collect co-payments, deductibles, co-insuranc...