IT Systems Support Engineer (1 year maximum term contract)

Job description

We are looking for a proactive and technically skilled IT Systems Support Engineer to join our IT team and play a key role in supporting our technology. This hands-on role is vital to ensuring our firm’s technology runs seamlessly every day, while also supporting our senior IT staff in maintaining a stable, secure, and efficient system landscape. In this position, you will be the point of contact for level 1 and level 2 support, helping to resolve issues across our technology environment, and acting as the first escalation point for our Service Desk team during incidents or triage activities. You will also have the chance to get involved in a range of technology projects and be on the look-out for smarter solutions to existing challenges. You will play a trusted support role to our senior IT team members, assisting with business as usual (BAU) tasks and sharing valuable feedback from your troubleshooting experiences. Your responsibilities will also include handling first level infrastructure and application duties, as well as being available to provide after hours support for critical infrastructure events, and as part of a roster for service delivery. We are looking for a candidat...