Lead Financial Services Representative

Job description

Job Description Leads and guides Financial Services Representatives in the performance of duties, ensuring patients understand their financial obligations and necessary information is accurately entered into the billing system. Advise and counsel patients on financial responsibility, process payments, and maintain collection logs. Provides exceptional customer service, creating a seamless and efficient experience for patients. Job Responsibility: 1. Perform all functions of the Financial Services Representative, including answering inbound and outbound patient calls, verifying insurance coverage, documenting patient information, and arranging alternative payment methods 2. Lead and guide Associate Financial Services Representatives, Financial Services Representatives, and Senior Financial Services Representatives in the performance of their duties 3. Serve as a subject matter expert to support the testing and enhancement of new technologies, projects, and procedures 4. Use procedures, policy manuals, and other reference materials to assist in answering employee and manager inquiries and resolving issues 5. Participate in training new team members and ongoing educational programs fo...