Strategic Customer Success Manager-West

Job description

Description The Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform. In this role, you’ll connect customer business needs with Nimble’s technical solutions , working closely with Product, Support, and Engineering to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time. This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset , along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives. This role reports to the VP of Customer Success and salary may land between $130-160k base depending on qualifications and experience. Responsibilities: - Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn. - Build deep relationships with ke...