Customer Success Manager

Job description

Synopsis of the Role The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. What You’ll Do: Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts Act as the connecting thread for internal teams with the customer across the customer journey Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization Serve as a trusted adviser and advocate for clients Create customer success plan with each client Monitor and maintain customer health: Educate clients on business value of solutions Aid customers in usage and value realization of solutions Partner with Account Executive(s) in preparing and conducting quarterly business reviews Drive customer advocacy within Equifax: Utilize voice of the customer to inform product roadmaps Coordinate internal COE teams to benefit of customers Provide clients transparency on status of issues/requests Assist with...