Customer Service Advisor

Job description

We are working closely alongside a Local Authority in Charnwood to assist with the appointment of a Customer Service Advisor, on a 12-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £13.47 - £17.52 per hour Summary: The Customer Service Advisor will act as the first point of contact for customers contacting the Council, handling enquiries, providing guidance and information, processing customer requests, and ensuring a professional and courteous service at all times. Responsibilities: Qualification: Essentials : - Act as the first point of contact for customers contacting the Contact Centre. - Handle enquiries effectively and process requests through to satisfactory resolution. - Provide accurate information and guidance regarding Council services and partner services. - Utilise CRM and software systems to maintain accurate customer records and process enquiries. - Liaise with internal departments and staff to resolve complex customer issues. - Arrange customer appointments where necessary. - Educated to O Level standard or equivalent qualification. - Proven experience dealing directly with mem...