Bilingual Customer Service Representative

Job description

Description JOB SUMMARY: We are looking for a skilled Customer Service Representative to join our team. The ideal candidate is bilingual, detail-oriented, possesses strong communication skills, and has a solid understanding of financial products and services. The Customer Service Representative is responsible for all aspects of customer service in a call center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing all account related questions. RESPONSIBILITIES: - Provide account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests - Field phone calls, emails, and chat requests - Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards - Research account discrepancies including payment research - Stay informed of any changes to policies and procedures - Provide timely resolution of customer complaints, concerns, and inquiries - Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude - Demons...