Account Delivery Manager

Job description

Role description: - Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency. - Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops. - Work in collaboration with Sales team (Vertical AM/BDM/Sol. Arch.) to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement. - Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM’s, Account manager and Practitioner sales. Key responsibilities: Drive CSAT improvement actions based on delivery feedback. Identify opportunities for extension within the account- delivery trends, capability gaps, or upsell/cross-sell opportunities; provide input on new account leads. - Drive delivery execution and delivery excellence in adherence to SLAs. - Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget. - Partner with WMG to manage capacity planning and...