Customer Service Representative

Job description

Overview First line representative responsible for handling inbound/outbound call inquiries, processing transactions, and facilitating answers to a range of inquiries. Responsible for fax, email and phone order processing and resolution of issues that may prevent orders from shipping. Handles customer requests in a timely, accurate and professional manner. Fosters the growth of a strong customer base through creating positive interactions and building strong relationships Responsibilities: - Process orders, returns, credits/re-bills, invoices, etc - Provide pricing, updates on orders, tracking information, confirmation, etc - Handle customer complaints in accordance with Complaint Procedure - Communicate/follow-up with customers, sales force, etc, via email, fax, and phone - Interface daily with co-workers within department and other departments, including Senior Management - Make outbound calls as necessary - Handle customer escalations - Answer front door and deliver mail Qualifications: - High School Diploma required, Bachelor's Degree preferred; 3 or more years' experience in a professional customer service role - Ability to manage difficult or emotional customer situations - D...