Customer Care Specialist

Job description

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview: This position is fully remote. Shift is Monday-Friday 8:45am - 5:15pm. Shifts are EASTERN STANDARD TIME and include rotating Saturdays 7:45a -3:15p. Anticipated start date for position is Monday, June 8, 2026. Virtual foundational training will be approximately 5 weeks. You will be expected to attend each day of the training in its entirety. The Customer Care Specialist provides industry leading service while facilitating customer transactions, requests and resolving varied customer banking inquiries for customers calling into the Fulton Bank call center. Proficient in Federal Banking Regulations, internal controls, policies, procedures and bank products. The Customer Care Specialist embraces, pr...