Student Accounts Associate

Job description

Title: Student Accounts Associate Institution: Volunteer State Community College: Job Summary: This position provides accountability and responsibility for student financial understanding by explaining tuition, fees, payments, and related charges applied to individual student accounts. This role independently processes and reconciles student, departmental, and third-party transactions to ensure accuracy, compliance, and audit readiness across multiple campuses. Serving as a primary point of contact within the Business Office, the Student Accounts Associate communicates financial information clearly, resolves account discrepancies, and supports consistent, reliable student account operations. Job Duties: Student Financial Understanding and Point of Contact- Provides accountability and responsibility for student financial understanding by explaining tuition, fees, payments, refunds, and balances on individual student accounts. Serves as a primary point of contact for account-related inquiries. Answers in-bound phone calls for the department, responds to student email, and assists students in-person with account questions regarding fees, payments, and policy. Must maintain a positive...