Planning Analyst, Workforce Management

Job description

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Job Summary: As a Planning Analyst, Workforce Management, you will own the analysis and relationships associated with the overall workforce management strategy. This position creates short-term forecasting, scheduling optimization, and workforce reporting needed to maintain customer service center operations. Qualifications: - Creates and maintains short-term, long-term and intraday forecasts and schedules driving effective results and achieving service-level commitments. - Provides analysis and recommendations across varying levels of management to improve resource utilization and performance. - Partners with workforce management analysts and CS Leaders to achieve intra-day service performance objectives. - Meets with workforce management partners to discuss the proactive plann...