Customer Support Advisor

Job description

Customer Support Advisor Salary: £36,000: **At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more** 40 hours per week Introduction: We’re looking for an empathetic and driven Customer Advisor to join our team at Kingfishers Care Home in New Milton, BH25 7FJ. You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events. You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey. About you: You’re passionate about helping people, particularl...