Customer Resolutions Officer

Job description

This advert is open to Babergh and Mid Suffolk District Councils employees only. This role is open to full time, part time, and job share applications, all of which will be assessed equally. - Babergh and Mid Suffolk District Councils - Address: Great Wenham Hub, Nr Ipswich CO7 6PS - Salary: £37,280 - £44,075 per annum (pro rata for part time) - Hours: Full Time, 37 hours per week - Contract: Permanent Join our team: We are looking for a Customer Resolution Officer to join our Housing Repairs and Maintenance team . If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role: Reporting to the Business Services Manager you will provide an excellent customer service to residents who have complaints or complex/escalated issues. You will ensure that all customer concerns are fully listened to and understood, with comprehensive and prompt resolutions, offering support in a positive and helpful manner and minimising further problems by maintaining open communication throughout. You will play a key role in identifying and sharing learning opportunities from complaints and issues that arise, u...