Software Application Support and Trainer

Job description

Software Application Support and Trainer We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs. JOB SUMMARY: The Software Application Support and Trainer is responsible to monitor the helpdesk and respond to incoming issues from external Clients; perform QA testing before deployment to Production to ensure accuracy and train clients on functionality, new programming and/or changes to new and/or existing software application. KEY DUTIES & RESPONSIBILITIES: - Serves as the first point of contact for clients reporting technical issues through our helpdesk system, email and/or telephone call. - Record all incoming and resolved issues into our helpdesk system - Troubleshoot and analyze issues to identify the root cause of the matter. Collaboratively works with the Manager and/or Application Development team to determine an appropriate course of action to resolve the matter in a timely manner - Reports rejected entry to the US Customs and Border Protection (CBP) and Canada Border Services Agency (CBSA). Works with the cus...