Transportation Specialist I

Job description

Overview To facilitate access to medical care by coordinating Non-Emergency Medical (NEMT) Transportation, Non-Medical Transportation (NMT) transportation and travel-related benefits for members. Coordinates care in collaboration with internal and external partners to help members overcome barriers to care created by lack of transportation. Responsibilities: - Effectively communicate written and verbally with both members and providers. - Works directly with members, transportation providers and medical or social service facilities to coordinate appropriate level and timeliness of transports and travel-related services such as meals, lodging and flights within the DHCS guidelines and Partnership policies. - Support and assist members in the resolution of problems with their transportation or travel benefits. Investigates issues using critical thinking and resolves or escalates as necessary. - Uses customer service skills to manage member and provider complaints and file grievances or escalate as necessary. - Communicate immediate health issues to a clinical member of the Care Coordination team and assist as needed in problem resolution. - Communicate non-transportation related need...