Lanai Air Lead Guest Service Screening Agent (Molokai)

Job description

Lanai Air is a critical component to the delivery of “high quality-high touch” consistent service experience to every guest traveling. Lanai Air is responsible for providing a seamless “point to point” delivery between the Hawaiian islands. The Lead Guest Service Screening Agent is responsible for the day-to-day activities and assignments of the Guest Service Screening Agents. They are also the required Twelve Five Standard Screening Program (TFSSP) Screening Supervisor on duty overseeing the staff, and equipment at each screening location while serving as the primary liaison to the Ground Security Coordinator (GSC) and LEO. Compensation: $26.37/hour (non-exempt) Reporting Relationship: Reports To: Guest Service Manager and Guest Service Assistant Manager Directs: Guest Service Screening Agents, Guest Service Agents Coordinates with: Ground Security Coordinator on duty Quality Standards: - Conduct individual and business affairs in highest ethical and legal fashion. - Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. - Build strong communication links with supervisors, peers, and employees. - Continuously strive for excel...