Customer Service Representative 4 Lead

Job description

DEPT OF TRANSPORTATION: Be a part of an innovative and collaborative team driving a safer transportation system for Arizona Check out a day in the life of our Motor Vehicle Division employees truly thriving, CLICK HERE ! Customer Service Representative 4 Lead **INTERNAL - Open to CURRENT ADOT EMPLOYEES Only** Job Location: Motor Vehicle Division 4005 N 51st Ave Phoenix, AZ 85031: Posting Details: Salary: $40,207.02 Grade: 17: Closing Date: 05/14/2026: Job Summary: Under minimal supervision, perform senior level or lead customer service activities in field office; managing the most complex customer service complaints, inquiries, and issues that may include specialized instruction, training or certification in specialized areas of expertise; train lower-level staff, and monitor and manage workflow within the unit, evaluating and recommending changes to work processes and procedures. May serve as back up for supervisor. Job Duties: Specialize in identity document verification and advise other CSRs on procedure to issue credential to foreign applicants; perform second level approval/issue credential; utilize electronic verification systems/fraud detection tools to identify suspicious/f...