Referral Desk Representative

Job description

Description POSITION TITLE: Referral Desk Representative: RESPONSIBLE TO: Director of Nursing: FLSA STATUS: Non-Exempt: Purpose of the Position: The Referral Desk Representative makes referral appointments with specialist and other providers as directed by VFHC medical providers and tracks all referrals in the EHR using the Open Orders report. This position ensures that referrals are completed and outside correspondence from specialists are scanned into patient charts. QUALIFICATIONS: RESPONSIBILITIES: - High School Diploma or equivalent is required. - Must be familiar with medical terminology. - Previous experience in medical office preferred. - Must be accurate, exacting, orderly and methodical in work detail. - Must have excellent computer skills and experience with web-based programs. - Bilingual in English/Spanish is a plus. - Process referrals as directed by medical provider. - Contact specialist’s office to schedule appointments. - Fax pertinent information to specialists. - Contact insurance companies for prior authorizations. - Enter a data related to referral in the EHR. - Communicate with patient and notify patient of all information pertinent to the referral appointment...