IT Service Desk Analyst

Job description

IT Service Desk Analyst Location: Bootle, Liverpool – Office based Job type: Full time, Permanent Hours: 37.5 hours per week, Monday-Friday (08:00–17:00) Ref: 2291 Telent is looking for an IT Service Desk Analyst to join our Network Services team in Bootle, Liverpool, as part of our Managed Service Operations Delivery team. This telephone-based, office-based role that involves logging IT / ICT related incidents and service requests, remotely diagnosing and troubleshooting issues, expanding technical knowledge, and handling of any onsite hardware work and direct customer interactions. At Telent, you’ll be empowered to innovate and deliver effective solutions, working alongside technical experts who take pride in the impact they make. Join a high-performing team delivering complex, business-critical services that help keep the nation’s infrastructure connected and protected. IT Service Desk Analyst – What you’ll do: - Provide end-to-end resolution of IT / ICT related incidents and service requests - Diagnose, resolve, or escalate technical and non-technical issues appropriately - Act as the first point of contact for incidents, requests, and queries via telephone, email, B2B, and cus...