Welcome Center Representative

Job description

he Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers members’ questions and performs various clerical duties. The Representative ensures that the Welcome Center functions at maximum efficiency and courtesy to fully support the customer service objectives of the Old Colony Y: program participation growth, increased program participants as OCY volunteers and contributors, high staff and member satisfaction, and retention of members. The Welcome Center Representative will display the character traits of caring, honesty, respect and responsibility. S/he will understand and model the Activate America initiative. The Representative will emphasize fun, and make the OCY a happy place with positive relationships. JOB FUNCTION: 1. Program/Department Responsibilities Service Skills: a. Follow the staff dress code for position. b. Greet members and guests. c. Show interest in their concerns d. Know members’ names and use them in their presence. e. Ask “satisfaction questions” about program and service. f. Listen to sug...