Senior LTS/AV Sr Analyst

Job description

Senior LTS/AV Sr Analyst Location: London: Career level - Sr Analyst: THE WORK: Discover the excitement of problem solving and innovation. You will perform independently and become a subject matter expert while actively participating and contributing in discussions. Your contributions will help provide effective solutions to work-related challenges. This opportunity invites you to engage deeply with IT Troubleshooting in a dynamic and supportive environment where your insights will truly make a difference. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards. Core Purpose: - Ensure high-quality AV and IT service delivery aligned to client, SLA, and global KPI expectations - Act as a senior point of expertise (SME) for AV systems, meeting rooms, and event technology - Support incident resolution, service improvement, and technology...