IT Solutions Analyst

Job description

Your Next Opportunity Would you like to be a part of Canada’s leading and progressive Business Law firm? McMillan has an exciting opportunity as an IT Solutions Analyst in our Calgary office. As a member of the team, you will play a key role in supporting staff using the firm’s technical systems and business applications both locally and nationally. As the frontline of IT support, a strong focus on staff satisfaction and knowledge of the firm’s business applications are the keys to success. It is important to note that this role has a requirement to always work onsite in the Calgary office. What You’ll Do: Reporting to the Manager, Technical Service Desk, Information Technology, you, as part of the team of seven (7) will be identifying, researching, and resolving technical issues with a timely response to telephone calls, email requests and in person; as well as support and always demonstrate the firm’s values and expectations. A passion for technical support, training and coaching are important qualities to effectively resolve and respond to all Level 1 and 2 support requests submitted to the firm’s Technical Service Desk via phone, email, IM and in person. Duties and Responsibili...