Genesys Cloud Engineer

Job description

What awaits you: - Create setups for our markets on Genesys Cloud by using internal add-ons - Deep understanding of its various components, reporting and data handling - Knowledge of APIs - Depp understanding in call flows (including advances flows) - Good Understanding and configuring of Workforce Management, Quality Manager and Companies - Connecting CCT and CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections - Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line) - Interact with central departments, the vendor and steer the support provider - Escalation management - Working on improvements - Alignment with the product owner - Collaboration Skills: Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira) What should you bring along: - Bachelor’s degree in Computer Science, Software Engineering, or a related field. - English: Very good on a professional level, both written and spoken. - Minimum 3-5 years Genesys Cloud experience - In-depth knowledge of the architecture and functionality of Genesys Cloud Contact Center so...