IT Analyst, Deskside Support

Job description

Work Schedule 7 1/2 hr shift Environmental Conditions: Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift Job Description: Position Summary: We are looking for a friendly, approachable IT Analyst – Deskside Support to join our team onsite in Roskilde, with occasional trips to our site in Allerød as well. This is a highly interactive role where you will be the face of IT Support, working closely with end users across the sites. The ideal candidate is someone who enjoys helping others, communicates clearly with people at all levels of technical understanding, and who thrives in a hands-on, people-focused environment. Requirements: - Be the go-to IT support for onsite end-users, delivering a responsive, high-quality deskside experience - Carry out IMAC activities (Install, Move, Add, Change) to support evolving business needs - Take ownership of technical issues, troubleshooting and resolving hardware and application problems independently - Manage and prioritise incident and service request queu...