Corporate Customer Service Specialist

Job description

Overview The Corporate Customer Service Department functions as “Office of the President”. Supervises and coordinates activities engaged with the Customer Service Representative who works with internal and external customers (ex. Loan Officers, clients, realtors, 3rd parties) by assisting with addressing any issues/disputes or status updates in the loan process. This would include but not limit to the following, gathering information from the customers, loan officers, processors, and other departments as it relates the mortgage loan process. Customer Service Representatives communicate through email, telephone, and face-to-face to provide findings, solutions, and/or recommendations upon completing the review. Customer Service Representative also assist other departments, like Processing and Insuring, to help clear post-closing conditions or pending repairs associated to escrow holdbacks. Location: Santa Ana, CA- Remote OK if lliving 30 miles oustide of corporate office in Santa Ana, CA. Must be living in Pacific Standard Time zone and have prior mortgage experience. Salary $23/hr. + full time benefits including 401k Responsibilities: - Reviews and researches customer complaints - D...