AVP, Subject Matter Expert Practice

Job description

Title AVP, Subject Matter Expert Practice Organization: Customer Experience: Reports to SVP, Customer Experience: Location: Remote: Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications About the Role: The AVP, SME Practice owns RingCentral's post-sales subject matter expertise function across UCaaS, CCaaS, and Agentic AI. This is not a traditional people-management executive role. It requires someone who has been a practitioner at a high level — who can credibly assess the technical caliber of SME candidates, hold a substantive conversation with a principal engineer or CTO, and design an engagement model that the best technical people will respect. The AVP owns the strategy, structure, st...